Return Policy

At Tlozarincriz, we want you to be completely satisfied with your holiday decor and furniture rental experience. This policy outlines our guidelines for rental returns, cancellations, and related matters.

Our standard rental periods are:

• Weekend Rental: Friday delivery with Monday pickup
• Weekly Rental: 7 consecutive days
• Extended Rental: Custom periods available upon request

All rental items must be available for pickup at the scheduled time. Late returns may incur additional daily rental charges.

We understand that plans can change. Our cancellation policy is as follows:

• 14+ days before event: Full refund of deposit
• 7-13 days before event: 50% refund of deposit
• Less than 7 days before event: Deposit is non-refundable
• Day of event: Full rental amount is due

To cancel a reservation, please contact us by phone or email as soon as possible.

All rental items are delivered in excellent condition and should be returned in the same state, allowing for normal use. Please note:

• Normal wear during your event is expected and acceptable
• Items should not be modified, painted, or altered in any way
• Rental items should be protected from extreme weather conditions
• Please report any concerns about item condition upon delivery

In the event of damage or loss:

• Minor damage (normal wear): No additional charge
• Moderate damage (repairable): Repair costs will be assessed
• Severe damage or loss: Replacement cost of the item

We offer optional damage protection plans that can limit your liability. Ask about our protection options when booking.

If you need to return rental items before your scheduled pickup date:

• Contact us at least 24 hours in advance
• We will arrange an early pickup if our schedule permits
• No refunds are given for unused rental days

Need to keep items longer? Contact us as soon as possible to request an extension. Extensions are subject to availability and will incur additional rental charges. We will do our best to accommodate your needs.

For outdoor events affected by severe weather:

• Contact us immediately if your event is impacted
• We may offer rescheduling options when possible
• Weather-related cancellations are handled on a case-by-case basis

For questions about returns, cancellations, or any concerns with your rental:

Tlozarincriz
21733 Leatherleaf Cir, Sterling, VA 20164, United States
Phone: +1 571 548 1377
Email: community@tlozarincriz.world